FAQs
Buying art online is a big decision.
Here are the most common questions from our customers:
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1. How do I know I'm getting a high quality piece of art?
We insist on gallery-tier quality to perfectly capture the translucent beauty of our watercolor designs.
Every piece is crafted using the industry-leading Giclée printing technique and archival inks for lifelong vibrancy.
Your art is printed on a premium poly-cotton blend fabric and hand-stretched over solid wood bars of your chosen color.
2. When will my artwork arrive? Is it ready to hang?
Yes, every canvas arrives completely ready to hang the second you unbox it!
Because your piece is custom-crafted specifically for you, please allow 2–7 business days for meticulous printing, framing, and quality inspection.
Once approved, it ships immediately from one of our top-tier global facilities, and transit times will vary by destination.
3. Do you offer free shipping? How can I track my package?
We are thrilled to offer 100% Free Shipping to our customers in the US, Canada, Australia, New Zealand, and most of Europe.
As soon as your artwork leaves our facility, you will receive an email with a secure tracking link to follow its journey to your doorstep.
4. Is my information secure? Are there any hidden fees?
Your privacy is our highest priority. Our checkout is protected by bank-level SSL encryption, and we never store your financial data.
There are no hidden costs on our end—your price covers printing, framing, and shipping.
Please note: Depending on your country, local import taxes may apply. These are determined by your government.
5. What if my artwork arrives damaged or I want to return it?
Because each piece is custom-crafted exclusively for you, we cannot accept returns or exchanges for a change of mind.
We highly recommend measuring your wall space before placing your order! However, if your art arrives damaged in transit, we have your back.
Simply reach out to us through the Contact Form and we will work to make things right immediately.
6. Can I place a custom order or request a color adjustment?
We love collaborating with our customers! While our studio primarily offers the curated sizes and frames listed on our site, we are always open to hearing your vision.
Send us a message before ordering with your desired color tweak or adjustment, and we will gladly let you know if it's possible.
7. How do I contact customer support?
We are always here to help with sizing, artwork details, or order updates. Simply use our built-in chat feature or submit an inquiry via our Contact Form.
Our studio operates on Central Time (CT), and we promise a real person will get back to you as quickly as possible.
Still looking for answers?
If you couldn't find what you were looking for, our team is always here to help. Send us an email, and we will get back to you within 24 hours.